Terms & Conditions

This page contains the terms and conditions that accompany your use of this website, www.eleventheshop.com, which is owned and maintained by Eleven the Shop, LLC. Through your use of this website, you are agreeing to these terms and conditions as they are written. Please note that these terms may be updated at any time and for any reason. The terms “Eleven”, “we”, “us, and “our” refer to Eleven the Shop, LLC. The terms “you” and “your” refer to individuals who access and use this site.

Limitation of Liability

Although we will do our best to ensure that usage of our website is as free of errors as possible, we cannot guarantee that errors will not arise. Your transactions are protected by SSL encryption, which is the standard among online retailers, but cybersecurity is ever-evolving and we will not accept liability for data breaches that may occur. As with any online transaction, you are providing information at your own risk.

Product Information and Availability

We will do our best to provide product information and images that are an accurate reflection of the product itself, however, we cannot fully ensure that there will not be any inaccuracies. In some cases, the way a color appears on your screen may be different to the way it appears in person. Some monitors display colors differently than others and there are some colors that may be difficult to capture on camera. In the case of handmade merchandise, we may provide images that are not the exact item you may receive but are instead an example of that style and color variant.

Much of our merchandise has a limited inventory. We keep a physical storefront in addition to an online store and, in some cases, an item may be oversold. In those cases, you will be contacted and receive a full refund for that product.

Product Reviews and Social Media Submissions

By submitting a product review or by posting a comment to one of our social media profiles, you are agreeing that that information is public and not confidential. As such, we ask that you do not include any trade secrets, information that could be personally identifying of yourself or others, or any other potentially sensitive information. In some cases, we may choose to share your questions, concerns, or other feedback with our vendors and distributors as it aids in the operation of our business. This may include communications initiated via email or direct message.

Eleven also reserves the right to monitor and remove any comments, reviews, or posts that are deemed to be harassing or derogatory of our employees or other users of our website or social media.

Third Party Information and Sites

On certain pages of our website, we offer links to sites that are owned and operated by third parties. Usage of those sites is subject to their Terms and Conditions, which may differ from ours. Please review the Terms of Use on those websites for more information.

Terms and Conditions last updated on 01-25-2021.